Experience

Team Sales Manager - TSM (2025-current)

Details

Drive high-impact revenue performance across Adobe’s EMEA SMB portfolio through data-driven leadership, structured coaching, and operational excellence. Lead a multi-market sales team focused on subscription renewals, ARR growth, and product expansion.

Key Responsibilities & Achievements

Revenue Leadership: Own full-cycle ARR management consistently surpassing quarterly Adobe KPIs through precision forecasting, funnel optimization, and strategic pipeline control.
Operational Excellence: Architect and continuously evolve BoB IQ, an advanced Excel-based CRM and analytics suite integrating Power Query, VBA, and SharePoint for real-time performance tracking and renewal hygiene.
Coaching & Quality Management: Conduct ongoing quality control and coaching sessions using AI-assisted transcript analysis to improve consultative selling, objection handling, and client experience metrics.
Cross-Functional Enablement: Partner with Enablement, QA, and Tier-1 Support teams to ensure alignment on onboarding, training, and playbook execution. Streamline communication channels to safeguard the Adobe-client relationship.
Process Innovation: Pioneer data-governance workflows and automation scripts for meeting summaries, performance dashboards, and compliance tracking, reducing administrative overhead and boosting data reliability.
Cultural Leadership: Foster a high-performance, “learn-and-iterate” team culture rooted in accountability, transparency, and continuous improvement, driving sustained engagement and retention.

Operation Manager HP (Remote • 2024–2025)

Details

Led B2B technical support operations, ensuring top-tier service for business clients using HP devices.
Managed team performance, workflow optimization, and client escalations to enhance customer satisfaction.
Implemented technical troubleshooting strategies and provided high-level support for hardware and software issues.

Partnership's manager (Remote • 2024)

Details

Conducted in-depth analysis of travel specialist partners’ sales performance to increase revenue.
Developed e-learning solutions for consultative selling and up-selling techniques.
Provided video coaching and training to improve partner adherence to best practices.

Finance Transformation (Remote • 2022-2023)

Details

Designed Accounts Receivable, Accounts Payable, and Cash Allocation workflows for the French factory.
Integrated Dynamics NAV to align with French accounting standards.
Streamlined month-end reporting and restructured supplier contracts.

Director (Malta - Remote • 2013-2024)

Details

Managed a global travel sales portfolio of over 200 clients.
Led contract negotiations, competitive pricing strategies, and tourism expo representation in Japan.
Developed TourBooker™ database (PostgreSQL-Xojo) to enhance operations.
Achieved a 100% customer satisfaction rating for group tours.

General Manager (Orange/Paris • 1999-2013)

Details

Spearheaded B2B sales with Japanese tour operators, managing contract negotiations and pricing strategies.
Supervised itinerary production for over 100 group and individual tours.
Expanded operations across Paris, Tours, Lyon, Nice, Orange, Milan, and Athens.

Operations & Destination Manager (Orange • 1992-1999)

Details

Held key positions at Provence Travel Bureau
managing supplier relations
itinerary design
sales for high-end travel experiences.

Deputy CFO & Office Automation Eng. (Amsterdam • 1988-1992)

Details

Implemented the first computer-based accounting system for European operations.
Developed a global hotel booking management database.
Led financial oversight, supplier negotiations, and quality control.

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