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Travel and Tourism Expert / Business Consultant in Travel Industry / IT Workflow Optimization Specialist / B2B Technical Support in Tourism / Financial Transformation Consultant / Operations Management inblkglllk Travel Sector / Sales Leadership in Tourism / Multilingual Business Consultant / European and Japanese Market Expert / Travel Industry Workflow / Optimization
Profile
Profile
Travel & Tourism Expert
Business Operations
IT & Workflow Optimization Specialist
With over 30 years of experience in the travel industry, business operations, and IT-driven workflow optimization, I bring a unique blend of strategic management, technical expertise, and customer-focused solutions. My career spans diverse roles, including B2B technical support, financial transformation, operations management, and sales leadership.
Fluent in Dutch, French, and English, I have extensive experience working across Europe and Japan.
Details
Details
AI Capabilities
AI Capabilities
Claude Code Operator, Direct an autonomous AI engineering agent to handle end-to-end automation tasks (data cleaning, reporting, dashboard generation, VBA / Power Query refactoring, MCP-based integrations), enabling business-leader-led delivery of solutions traditionally requiring dedicated dev resources.
AI-Driven Operations & Design (Claude) — Architect of Claude-powered workflows that turn raw call transcripts, CRM exports, and operational inputs into structured coaching insights, sales-enablement outputs, and interactive prototype interfaces (via Claude Artifacts) replacing multiple specialist tools with a single AI collaborator.
Multi-Model Prompt Engineering, Design and maintain structured prompting frameworks across Claude, ChatGPT, and Gemini for transcript analysis, QA scoring, pipeline reporting, and content generation; standardise outputs for consistency, auditability, and reuse across teams.
Tools & Systems Expertise
Tools & Systems Expertise
Business Intelligence & CRM Development
Business Intelligence & CRM Development
Advanced Excel Ecosystem: Expert-level Power Query, VBA automation, and complex data modeling for sales analytics
CRM Systems: Experience managing and optimizing CRM data for SaaS (Adobe) and Travel B2B environments.
Custom Database Engineering: Full-stack development and maintenance of proprietary systems using Xojo, and 4D
Enterprise Operations & Finance
Enterprise Operations & Finance
ERP Systems: Specialized in Microsoft Dynamics NAV implementation and integration within multi-currency/multi-national accounting environments.
Financial Automation: Designing automated workflows for AR/AP, cash allocation, and month-end reporting.
Project Management & Collaboration: High proficiency in SharePoint and Microsoft 365 for team-wide playbook execution.
Digital Asset & Workflow Design
Digital Asset & Workflow Design
Adobe Creative Suite: Professional use of InDesign, Illustrator, and Photoshop for high-end travel brochures and B2B itinerary proposals.
AI & Modern Workflows: Implementation of AI-assisted transcript analysis for sales quality assurance and coaching.
Communication Infrastructure: Management of VoIP Systems and technical support operations for global business clients.
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